Kind Words from Our Clients

The ITIL class was wonderful. I was really surprised to find that Pete McGarahan was teaching the class. Often when I'm researching a potential training class for myself or a member of my staff, I find that industry leaders rarely present or teach, unless it's at an event such as an industry conference or summit. I felt very privileged to be one of Pete's students, his combination of knowledge, experience, and training skills made the class one of the best I've ever taken, and enabled me to really understand and absorb this material and pass the exam.
Becky Jones, Manager, Tufts Health Plan, IS Customer Support

 

Latest Updates:

White Paper of the Month (Feburary): Measuring Success
(download the white paper here)

White Paper of the Month (January): Service Leadership (Part 1)
(download the white paper here)

BrightTalk Service Desk Management SummitService Desk Management Summit: Re-purposing the Service Desk
(access the recorded Webinar here)

Pete Talks: Building the Star Performer Customer Service Team
(access the recorded Radio Program here)


Pete Talks: The Power of Metrics, Reporting and Storytelling
(access the recorded Radio Program here)

Pete Talks: Building a Successful Knowledge Management Program
(access the recorded Radio Program here)


The Premiere of Pete Talks: Changing The Way We Work Together: The “DevOps” Opportunity
(access the recorded Radio Program here)

Building the Business Case for Knowledge Management Success
(download the White Paper here)
Password: 02072013 (access the Recorded Webinar here)


Successful Knowledge Management: Lessons Learned From Organizations Who Have Achieved It
(download the White Paper here)
(access the Recorded Webinar here)

(access the Press Release here)


Proud to be included as one of the Top 10 Best of the Best Support Resources of 2012 - The Complete Guide to Purposeful Support Practices
(download the White Paper here)

(access the Recorded Webinar here)

Finding Strategic Value in First-Contact Resolution (FCR)
(access the Recorded Webinar here)

Reducing Support Costs with a “Shift-Left” Strategy
(download the Interview here)


Featured Video


More video, go to youtube.com/McGarahan