Kind Words from Our Clients

I would like to thank you for your encouraging remarks regarding my business case to fulfill my requirements for the Certified Help Desk Director's class. The contents of your report increased not only my sense of optimism but also galvanized my motivation. Furthermore the interaction I had with you and your positive responses permit me to have a better perspective of not only what is involved at the Help Desk but also of the importance of the role of support service in an institution such as the African Development Bank.
Khadi Marthe MESSOU-WAGU, Sr. User Support Coordinator, African Development Bank

 

Latest Updates:

White Paper of the Month (Feburary): Measuring Success
(download the white paper here)

White Paper of the Month (January): Service Leadership (Part 1)
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BrightTalk Service Desk Management SummitService Desk Management Summit: Re-purposing the Service Desk
(access the recorded Webinar here)

Pete Talks: Building the Star Performer Customer Service Team
(access the recorded Radio Program here)


Pete Talks: The Power of Metrics, Reporting and Storytelling
(access the recorded Radio Program here)

Pete Talks: Building a Successful Knowledge Management Program
(access the recorded Radio Program here)


The Premiere of Pete Talks: Changing The Way We Work Together: The “DevOps” Opportunity
(access the recorded Radio Program here)

Building the Business Case for Knowledge Management Success
(download the White Paper here)
Password: 02072013 (access the Recorded Webinar here)


Successful Knowledge Management: Lessons Learned From Organizations Who Have Achieved It
(download the White Paper here)
(access the Recorded Webinar here)

(access the Press Release here)


Proud to be included as one of the Top 10 Best of the Best Support Resources of 2012 - The Complete Guide to Purposeful Support Practices
(download the White Paper here)

(access the Recorded Webinar here)

Finding Strategic Value in First-Contact Resolution (FCR)
(access the Recorded Webinar here)

Reducing Support Costs with a “Shift-Left” Strategy
(download the Interview here)


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