Kind Words from Our Clients

Thank you again for a most enjoyable and enriching learning experience. I haven't felt this "pumped up" about applying the new concepts and training in a long time. Your class is certainly one that I will recommend to my fellow colleagues and to other businesses looking for a top notch instructor and training. Again, thank you.
Andrew L. " Drew" Williams, MCSA/MCSE: Security & Messaging AD Engineer - Vis.Align, LLC

 

Latest Updates:

White Paper of the Month (Feburary): Measuring Success
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White Paper of the Month (January): Service Leadership (Part 1)
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BrightTalk Service Desk Management SummitService Desk Management Summit: Re-purposing the Service Desk
(access the recorded Webinar here)

Pete Talks: Building the Star Performer Customer Service Team
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Pete Talks: The Power of Metrics, Reporting and Storytelling
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Pete Talks: Building a Successful Knowledge Management Program
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The Premiere of Pete Talks: Changing The Way We Work Together: The “DevOps” Opportunity
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Building the Business Case for Knowledge Management Success
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Password: 02072013 (access the Recorded Webinar here)


Successful Knowledge Management: Lessons Learned From Organizations Who Have Achieved It
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(access the Press Release here)


Proud to be included as one of the Top 10 Best of the Best Support Resources of 2012 - The Complete Guide to Purposeful Support Practices
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(access the Recorded Webinar here)

Finding Strategic Value in First-Contact Resolution (FCR)
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Reducing Support Costs with a “Shift-Left” Strategy
(download the Interview here)


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