Kind Words from Our Clients

I wanted to thank you for sharing your wealth of knowledge and experience with us. Proverbs 13:20 says he who walks with the wise will be wise, and we were privileged for the opportunity to "walk" with you this last week through the ITIL Foundations class. My head is buzzing with ideas in how to implement these best practices within my circle of influence and eventually into our organization.
Brian Bond, Manager of Computer Operations, Benefit Planners

 

Latest Updates:

White Paper of the Month (Feburary): Measuring Success
(download the white paper here)

White Paper of the Month (January): Service Leadership (Part 1)
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BrightTalk Service Desk Management SummitService Desk Management Summit: Re-purposing the Service Desk
(access the recorded Webinar here)

Pete Talks: Building the Star Performer Customer Service Team
(access the recorded Radio Program here)


Pete Talks: The Power of Metrics, Reporting and Storytelling
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Pete Talks: Building a Successful Knowledge Management Program
(access the recorded Radio Program here)


The Premiere of Pete Talks: Changing The Way We Work Together: The “DevOps” Opportunity
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Building the Business Case for Knowledge Management Success
(download the White Paper here)
Password: 02072013 (access the Recorded Webinar here)


Successful Knowledge Management: Lessons Learned From Organizations Who Have Achieved It
(download the White Paper here)
(access the Recorded Webinar here)

(access the Press Release here)


Proud to be included as one of the Top 10 Best of the Best Support Resources of 2012 - The Complete Guide to Purposeful Support Practices
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(access the Recorded Webinar here)

Finding Strategic Value in First-Contact Resolution (FCR)
(access the Recorded Webinar here)

Reducing Support Costs with a “Shift-Left” Strategy
(download the Interview here)


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