McGarahan & Associates are in the business of helping organizations achieve service and support value. By applying extensive real world experiences, focus and industry best practices, we deliver results focused on strategic alignment, support structure, service level management, standard operating procedures, IT service management, staff utilization and training, tool optimization, marketing to senior management and reporting.

Our services to the Service and Support industry include:

• Strategic, Tactical and Operational Best Practice Consulting
• Managed Services / Strategic Sourcing
• Training and Certification Courses
• Speaking Engagements
• Executive Coaching and Mentoring
• Strategic Vendor (Tools) Consulting
• Customer Surveying Services
• Seminar and Conference Program Creation and Hosting
• White paper, Position Paper, Case Study Authoring
• Quality Assurance and Mystery Shopping Services