McGarahan & Associates provides Global companies IT Service Management (ITIL best practice processes), Consulting, and Training.

How to Survive Call Volume Spikes: A Practical Guide to Successfully Handling Call Volume Peaks & Valleys

Full Article: Are Energy Vampires Sucking the Life Out of You?

Are Industry Best Practices Getting You The Results You Expected?

Change or Irrelevance: Career Changing Technologies

The “Business” Service Leadership Agenda

Professionalism in the Contact Center

A CRM Approach to Business Service Management?

Are You Missing The Point About Customer Care?

Designing and Delivering Customer-Centric IT Services

IT's Change Imperative

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